Log in to [My Account], and leave a message on the official website with the specific information in the following order to our customer service team:
1. Clear pictures that clearly show the damage.
2. Provide the name and quantity of the damaged goods.
3. Specific description of damage to the product.
If the outer packaging is damaged when you receive the package, please provide a picture of the express company's proof of package damage (or the express company's document inspection certificate).