Items in the same order may be shipped separately to ensure that any delayed items do not delay the rest of the order. It is recommended to log in to [My Account] or check your email to see if the orders are shipped separately. If it is confirmed that the goods in the package are lost, it is recommended that you sign for the package first, and then please provide us with the specific information in the official website in the following order, and we will help you solve it.
1. Is the package damaged when you sign for it? Please indicate clearly: yes/no? If the package is damaged, please send clear photos of the damaged package: clear photos showing the damage throughout the package, as well as a shipping label showing the website (package delivery note on the package).
2. Determine the name and quantity of the lost merchandise.
3. If the outer packaging is damaged when you receive the package, please provide a picture of the package damage certificate issued by the express company (certificate of inspection by the express company).