General

Membership Related

• What rewards will members receive?
• Are all offers and rewards applicable to online purchases?
• How will members' personal data be processed?
• What product categories does Melvita have?
• What is Melvita's free shipping policy?
• How to subscribe to Melvita's newsletter?

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Return and Exchange

• My order which paid with Alipay has been more than 90 days, and my Alipay account will not accept refunds. Or maybe the credit card I used to pay has expired, how should I apply for a refund?
• When will I receive my refund?
• What happens after submitting a return request?
• Return and Exchange

Shipping and Delivery

• How long will it take to arrive?
• What should I do if I don’t receive the goods?
• Some products are sold out, why do you still see them on the website?

Payment and discounts

• Discount code invalid
• How to use coupons?
• Any charged fee from credit card?
• How to add new card payment information
• After paying, it shows that the deduction was successful, but the order cannot be found. What should I do?
• What should I do if there is a problem during settlement?

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My order

• Received the wrong product
• Lost item
• Damaged items
• Receive quality/defective product
• What should I do if I place the wrong order?
• Can I cancel / modify my order?

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My Account

• How do I call customer service?
• Unsubscribe
• Forgot password
• Is my personal information safe?
• How to modify [My Account] details?
• How can I receive promotion informations?

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FAQ

• Unable to answer your question?
• How long can MELVITA products be stored after opening the bottle?
• Are organic skin care products as effective as traditional skin care products?